SUSTAINMENT & MSAs

O ne of VLE’s primary market focuses is on-site operational and maintenance servicing. VLE coordinates the Atec companies’ efforts for service personnel throughout Europe, Asia and Africa. VLE has MSAs currently in Europe and Asia for different clients. Other Service Agreements have been successfully implemented in our operational areas over the years. Our experience and success with local, on site operations and personnel is well renowned in international engine support.

Vital Link Europe, with Atec, Vital Link, NETS and Celtech provide Maintenance Service Agreements (MSAs) & General Service Agreements (GSAs). The Sustainment services covered under the MSA/GSA can include:

  • General Support
  • Green/ISO Issues Resolution and Training
  • Phone/Video Remote Support
  • Operating Processes Reviews
  • Staffed/Manned Locations
  • Periodic Calibrations
  • Routine Maintenance
  • Urgent Repairs
  • Spares Identification and Oversight
  • System Improvements/Modifications
  • Training requirements
  • Troubleshooting and Problem Resolution
  • Episodic, Scheduled, Condition Based and Prescriptive Maintenance

Service Agreement Components

A Service Agreement involves regularly scheduled visits for routine review and maintenance, as well as defined provisions for unscheduled on-site services, as needed. Most visits include an evaluation of equipment, as well as inspection, cleaning, troubleshooting system issues, repairing systems and components, and replacement, as required. Personnel training is often included in the MSAs/GSAs to ensure proper use and upkeep of the systems we maintain. Our technicians and FSRs are a call or email away, and our 10 worldwide locations could have them onsite in hours. Customers wishing to have a more planned approach to maintenance assistance from Atec Companies should talk to us about Scheduled Maintenance programs or even state of the art Condition Based or Prescriptive Maintenance programs. Our Data Acquisition expertise can match your requirements to Trending and Predictive Analysis that can yield savings from Just In Time Servicing while suggesting the fix and reducing unexpected failure downtime. Atec’s 50+ Test Cell SMEs have the knowledge to develop and operate the Maintenance Program you need. Our team provides an expert, third party review of conditions and processes. We will work per client direction to assist any needed improvements.

On-Call Technical Support

msa

In addition to the on-site services provided by a MSA/GSA, our On-Call Digital Technical Support is also made available to our clients Monday-Friday, 9 am-5:30 pm. Our On-Call Digital Technical Support puts our engineers and experts in your ear or at your fingertips to answer questions and offer assistance, by phone or video communication. On-Call Technical Support often eliminates the need for unexpected site visits and provides immediate support in crucial moments. Our 24/7 Emergency Hotline 1.877.514.2218 is now legendary in our industry worldwide.

Emergency Services

Emergency On-Site services can be added to any MSA/GSA with quick turn-around time to get your equipment back up and running. Choosing to include Emergency Services in your custom fit MSA/GSA guarantees that your equipment is backed by the Atec companies team at its best. For our Eurasia and Africa customers, Vital Link Europe is able to quickly to respond to your needs. We can also respond to our clients on a purchase order/task order basis, when an MSA/GSA is not active.

The Vital Link Europe MSA/GSA is subject to limitations by contract.

If you are interested in an MSA/GSA to bolster sustainment for your facilities, equipment or project, please Contact Us.